COMPLIANCE AND QUALITY COMITTMENT

MAST is committed to maintaining a high quality of service delivery

MAST is committed to maintaining a high quality of service delivery which are always participant focused. MAST has a compliance policy and procedure and continuous improvement processes in place to ensure M.A.S.T. and its workers are compliant with all relevant standards, laws, and regulations, including NDIS Practice Standards and the NDIS Code of Conduct. All staff at MAST agree to adhere to the NDIS standards and take relevant measures to ensure there is no breach of compliance. This is done to ensure M.A.S.T. can effectively promote and provide quality support for all participants.

Staff Responsibilities

My Abilities Support Teams’ staff must adhere to the NDIS Practice Standards, and the NDIS Code of Conduct and stay informed of changes and updates to practice standards. M.A.S.T. will inform staff when changes to standards and guidelines are introduced and will incorporate required updates into M.A.S.T. policies, procedures and practices.

All M.A.S.T. staff must complete induction training to ensure they are aware of the importance of working in accordance with NDIS Practice Standards and the NDIS Code of Conduct. Other training and orientation relevant to their role, police clearances and worker screening is required prior to working with participants.

The NDIS Practice Standards

All employees of M.A.S.T. will implement and adhere to the NDIS Practice Standards, providing all participants with quality, best practice care and support.

M.A.S.T. will maintain certification against these Standards every three years. Maintenance audits are undertaken on a 12-18-month basis based on the services provided.

For more information regarding the Practice standards, refer to: https://www.ndiscommission.gov.au/providers/registered-ndis-providers/provider-obligations-and-requirements/ndis-practice-standards#paragraph-id-2413

NDIS Code of Conduct

The purpose of the NDIS Code of Conduct is to ensure all participants’ health, safety, and well-being are protected and prioritised. M.A.S.T. is committed to providing quality care to all our participants.

M.A.S.T. will use effective strategies to ensure the Code of Conduct is thoroughly adhered to by staff and incorporated throughout the policies, procedures, and practices of M.A.S.T.

For more information regarding the NDIS Code of Conduct, refer to the following:

https://www.ndiscommission.gov.au/about/ndis-code-conduct

Examples of the specific requirements outlined in the NDIS Code of Conduct that M.A.S.T. staff will demonstrate in their interactions with participants and as employees of M.A.S.T., are:

  • Act with respect for individuals’ rights to freedom of expression, sexual expression, self-determination, and decision-making following applicable laws and conventions.
  • Respect the privacy of all participants
  • Provide support and services in a safe and competent manner, with care and skill.
  • Act with integrity, honesty, and transparency.
  • Promptly take steps to raise and act on all concerns about matters that may impact the quality and safety of supports and services provided to people with disability.
  • Take all reasonable steps to prevent and respond to all forms of violence against and exploitation, neglect, and abuse of people with disability.
  • Take all reasonable steps to prevent and respond to sexual misconduct.

This approach to participant centered care is central to all M.A.S.T. Policies and Procedures.

Compliance Breaches

M.A.S.T. staff understand and acknowledge the seriousness of a breach of compliance and will implement the necessary measures to ensure all compliance breaches are managed thoroughly, efficiently and effectively so that the highest quality of service is restored and maintained.

If the compliance breach is serious in nature, the NDIS Commission will be notified and may be required to intervene. An investigation will be conducted to determine the seriousness of the violation, and M.A.S.T. will support the investigation and provide the Commissioner with all relevant information and documents regarding the compliance breach.

Reviewing Compliance

My Abilities Support Teams’ owner/director will be accountable for:

  • Maintaining a high level of compliance across all M.A.S.T. practices.
  • Cultivating a quality, best-practice approach and work culture with a continuous improvement focus not a blame approach.
  • Ensuring all staff are aware of their compliance obligations and receive appropriate support and training to achieve and exceed the required compliance standards.
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